McColl Racing Enterprises – Shipping Policy

1. Introduction

At McColl Racing Enterprises, we work hard to ensure that your parts and merchandise orders are processed and shipped as efficiently and safely as possible. This Shipping Policy explains how we handle the shipment of parts, apparel, and merchandise purchased through our website or directly through our team.

2. Processing Times

(a) Parts and Merchandise:

In-stock items will be shipped as soon as possible. If an item is out of stock or unavailable, additional delays may occur. Processing and shipping times for out-of-stock items will depend on product availability and supplier lead times.

(b) Holiday Processing Delays:

Processing times may be extended during holidays, major sales events, or periods of high order volume. These delays may affect the time required to prepare and ship orders.

3. Shipping Methods and Carriers

McColl Racing Enterprises ships throughout Canada using trusted shipping carriers.

Parts and merchandise may be shipped via UPS, Purolator, Canada Post, or other available carriers, depending on package size, destination, and carrier availability.

Carrier selection is at the discretion of McColl Racing Enterprises unless otherwise agreed upon.

4. Shipping Costs

Shipping costs will be calculated at the time of purchase based on package size, weight, destination, and available shipping options.

For a shipping rate quote or assistance with shipping costs, please contact McColl Racing Enterprises at 519-668-3312 or by email at penny@mccollracing.ca.

Shipping charges are non-refundable once an order has shipped, except where otherwise required by applicable law or agreed upon by McColl Racing Enterprises.

5. Local Pickup

Customers may pick up parts and merchandise directly from the McColl Racing Enterprises facility.

Please contact us to confirm when your order is ready and arrange a pickup time. Orders should be collected within a reasonable timeframe after notification.

6. Delivery Times

Delivery times vary depending on the shipping carrier, destination, and service level selected. Estimated delivery dates are provided by the carrier once an order has shipped and are not guaranteed.

Unforeseen delays caused by weather, holidays, labour disruptions, or carrier operational issues may affect delivery times and are outside the direct control of McColl Racing Enterprises.

7. Transfer of Responsibility

Once an order has been shipped, McColl Racing Enterprises will provide available tracking information where applicable. Customers are responsible for monitoring shipment progress and ensuring delivery information is accurate.

If an issue arises with a shipment, including carrier delays, missed delivery attempts, transit damage, or theft following confirmed delivery, customers should contact McColl Racing Enterprises for assistance.

We will assist customers with carrier investigations or claims where applicable.

8. Damaged or Lost Shipments

If your order arrives damaged:

(a) Contact McColl Racing Enterprises as soon as possible after delivery.

(b) Retain all original packaging and provide photographs of the damage and packaging to assist with the assessment and any applicable carrier claim.

If your shipment appears to be lost in transit:

(a) Contact McColl Racing Enterprises so we can assist with tracking the shipment and initiating a carrier investigation where applicable.

(b) Replacement or refund decisions will be assessed based on the circumstances, applicable carrier procedures, and applicable consumer protection laws.

9. International Shipping

International shipping may be available upon request. Customers must contact McColl Racing Enterprises for a shipping quote before placing an international order.

Shipping costs, delivery times, duties, taxes, brokerage fees, and other import charges may vary depending on the destination and shipment.

10. Shipping Questions and Support Contact

For shipping quotes, tracking assistance, or delivery-related questions, please contact:

McColl Racing Enterprises
Phone: 519-668-3312
Email: sales@mccollracing.ca
Website: mccollracing.ca